Passenger Service Agent (PRM) - Gatwick Airport in Crawley inCrawley PUBLISHED FRI 12 JUL 2024 Jump to job information section
Rate of Pay: £12.68 per hour
Optime Group rB8kYAR
Job description
Aviation Recruitment experts Optime Group have an exciting opportunity to join our client at Gatwick Airport as a Customer Care Agent. You will be a friendly face that holiday makers can depend on at the first step of their holiday, working closely with our Airport Operations Team to support travellers and ensure they have a seamless airport experience.
Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
Start Date:
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!
Optime Group is acting as an Employment Business in relation to this vacancy.
Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you:
Start Date:
- 19th August 2024
- 26th August 2024
- 2nd September 2024
- Rate of Pay: £12.68 per hour
- Hours: 40 hours per week
- Shift pattern: 4 ON / 4 OFF
- Shifts: will fall between 03:00AM-01:00AM
- The shifts are likely to be 12 hours, 4 on 4 off and aimed for 11:00 - 23:00, 12:00 - 00:00 or 13:00 - 01:00
- Average of 12 hour shifts each day
- Weekly pay (every Friday)
- Temp to Perm (performance based)
- Being professional, polite and courteous at all times
- Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation
- Providing assistance with the passenger luggage
- Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure
- Ensuring that wheelchairs and buggies are always clean and tidy
- Ensure that Centralised Control is updated on progress by use of IT handsets
- Ensure that all necessary paperwork is completed legibly and submitted promptly
- Any additional reasonable duties, as assigned by operational management
- Great work ethic
- Excellent communication skills
- Strong Customer Service
- Self-motivated and willing to work using own initiative
- Full UK Driving licence (desirable)
- To multitask and remain calm under pressure
- Previous airport experience is an advantage but not essential
- Must hold a valid manual driving license.
- Passport or Birth Certificate
- UK Settled Status (If applicable)
- Proof of National Insurance
- Proof of (current) Address
- 5 Year Address History
- 5 Year Work Reference History
- Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements
For an opportunity to join one of the largest operations in Gatwick Airport, please submit your CV to apply today!
Optime Group is acting as an Employment Business in relation to this vacancy.
Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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More information related to this job opportunity, from jobsincare:
Useful skills for a Passenger Service Agent (PRM) - Gatwick Airport:
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To work as a Passenger Service Agent (PRM) in the UK, particularly focusing on providing services to passengers with reduced mobility (PRM), the following skills are essential:
1. Communication Skills: Strong verbal and written communication skills are crucial for interacting with passengers, understanding their needs, and providing clear information.
2. Empathy and Sensitivity: The ability to understand and respond to the emotional and physical needs of passengers requiring assistance is vital. Empathy helps in providing compassionate support.
3. Customer Service Orientation: A strong customer-focused approach is essential. You should be committed to providing high-quality service and ensuring a positive experience for passengers.
4. Problem-Solving Skills: You must be able to handle unexpected situations and come up with effective solutions quickly.
5. Teamwork: Working collaboratively with colleagues in various departments (such as ground operations, security, and airline staff) is important to ensure smooth service delivery.
6. Attention to Detail: Ensuring that the specific needs of each passenger are met requires a keen attention to detail, particularly regarding safety and preferences.
7. Physical Fitness: The role may involve lifting, pushing wheelchairs, and assisting passengers physically, so a certain level of physical fitness is necessary.
8. Knowledge of Regulations and Procedures: Familiarity with health and safety regulations, as well as specific airline policies and procedures for handling PRM passengers, is important.
9. Multilingual Skills: Fluency in multiple languages can be an asset, especially at busy airports with diverse populations.
10. Adaptability: The ability to adapt to changing situations and work under pressure is crucial, as airport environments can be fast-paced and unpredictable.
11. IT Proficiency: Familiarity with booking systems and basic IT skills may be required, as you may need to manage reservations and check passengers in using computers.
inCrawley
51.10910034179688 -0.1872279942035675 Crawley, England, United Kingdom 
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