Leadership Opportunity, The role offers a chance to develop supervisory and managerial skills by leading a team of Support Medical Secretaries.
Impactful Work, Contributing to the efficient and smooth running of the Medical Secretary Department directly affects patient care and the overall effectiveness of the NHS Trust.
Variety of Responsibilities, The position includes diverse duties, from workflow analysis to human resources management, providing a dynamic and stimulating work environment.
Collaboration, Frequent communication with a variety of staff members, including clinicians and managers, allows for professional networking and knowledge sharing.
Professional Development, Opportunities for personal growth through training, appraisals, and exposure to new administrative processes and systems.
Commitment to Excellence, Working in an organization rated 'Outstanding' by CQC acknowledges the emphasis on high-quality service and continuous improvement.
Job Stability, As a permanent, part-time position within a reputable NHS Trust, it offers job security and a competitive salary.
Are you a natural leader with a passion for supporting others? Join Mersey and West Lancashire Teaching Hospitals NHS Trust as a Support Secretary Team Leader in Bootle, and take a pivotal role in ensuring our Medical Secretary Department runs like clockwork. We’re searching for an enthusiastic and self-motivated individual who can coordinate daily tasks, manage workflows, and lead a team of Support Medical Secretaries, all while delivering high-quality, compassionate service to our community.
In this dynamic position, flexibility and excellent communication skills are key. You’ll be at the heart of our operations, ensuring that critical clinical dictations are processed efficiently and that your team feels guided and appreciated. We value your ability to think strategically and to foster strong working relationships across various departments. With a supportive workplace culture and a commitment to professional development, this role offers not just a job, but a fulfilling career where you can truly make a difference in people's lives. If you're ready to step into a role that empowers both you and those around you, we want to hear from you!
In this dynamic position, flexibility and excellent communication skills are key. You’ll be at the heart of our operations, ensuring that critical clinical dictations are processed efficiently and that your team feels guided and appreciated. We value your ability to think strategically and to foster strong working relationships across various departments. With a supportive workplace culture and a commitment to professional development, this role offers not just a job, but a fulfilling career where you can truly make a difference in people's lives. If you're ready to step into a role that empowers both you and those around you, we want to hear from you!
Leadership Opportunity, The role offers a chance to develop supervisory and managerial skills by leading a team of Support Medical Secretaries.
Impactful Work, Contributing to the efficient and smooth running of the Medical Secretary Department directly affects patient care and the overall effectiveness of the NHS Trust.
Variety of Responsibilities, The position includes diverse duties, from workflow analysis to human resources management, providing a dynamic and stimulating work environment.
Collaboration, Frequent communication with a variety of staff members, including clinicians and managers, allows for professional networking and knowledge sharing.
Professional Development, Opportunities for personal growth through training, appraisals, and exposure to new administrative processes and systems.
Commitment to Excellence, Working in an organization rated 'Outstanding' by CQC acknowledges the emphasis on high-quality service and continuous improvement.
Job Stability, As a permanent, part-time position within a reputable NHS Trust, it offers job security and a competitive salary.
Job Summary
The Medical Secretary Department is looking for enthusiastic and self-motivated member of staff to ensure the smooth running of the office environment by providing comprehensive, efficient and high quality administrative and leadership services.
This will involve prioritising and organising the day-to-day workload distribution for the Support Medical Secretaries, monitoring of clinical dictations, supervise daily time sheets and ensure cross cover working where appropriate.
This demanding role will require excellent time management and interpersonal skills. The successful candidate must be able to prioritise their own workload and that of others and will require a flexible approach to their duties. They must be able to communicate effectively with staff at all levels within the organisation. The successful candidatemusthaveexcellent knowledge of the Support Medical Secretary role.
A full job description and person specification listing duties and responsibilities for this role is attached.
Previous applicants need not apply.
Main duties of the job
To ensure the smooth running of the Medical Secretary Department by providing comprehensive, efficient and high quality service. This will involve managing the Support Medical Secretaries within the Department ensuring that all available capacity is utilised to its maximum and that all clinical dictations are typed within the KPI deadline. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality be maintained at all times.
Manage and organise the day to day activities of a team of Support Medical Secretaries to provide a first class service, ensuring that all work is accurately processed in accordance with relevant Trust policies ensuring all relevant HR policies are adhered to.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
15 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
409-6965824-A
Job locations
Ormskirk District Hospital
Dicconson Way, Wigan Road
Ormskirk
L30 2AZ
Job Description
Job responsibilities
KEY DUTIES
Communication Promote effective lines of communication within the Trust at all levels, working with other service users including clinicians, Operational Service Managers, Directorate Managers and outside agencies including CCGs and GPs.
Promote effective lines of communication within the Directorate and externally, being aware of sensitive, confidential and contentious issues.
Support the Support Medical Secretary manager with complex or sensitive issues within the Directorate, often needing to gain the cooperation of varying levels of staff, eg, Consultant medical staff, to ensure service demands are met.
PLANNING AND ORGANISATION
Contribute to the development of administrative processes and systems and introducing new methods to improve services.
Analyse workflow, identifying performances issues, monitoring performance and develop strategies to resolve such issues or problems that adversely affect the departments, e.g., by process mapping/audit.
Participate in the structure and implementation of new interdepartmental policies and procedures relating to the medical secretarial processes.
Anticipate problems and forward plan, devising and implementing plans of action.
Support the service to achievement Key Performance Indicators (KPIs) for, eg, ensuring dictation and clinical correspondence is produced in a timely manner in line with CCG requirements.
Supports the management of the dictation contingency arrangement.
HUMAN RESOURCES
Support day to day supervision and management of the team:
Appraisals ensure Support Medical Secretary staff receive regular personal development reviews and compliant with mandatory training.
Ensure ESR is updated in a timely fashion.
Recruitment and selection support the Medical Secretary Manager with recruitment process.
Co-ordinate secretarial workloads on a daily basis, allocating and re-allocating tasks, situations or staff to meet service requirements.
Plan rotas to cover annual / sickness absence and the duties of admin support in their absence on a regular basis
Participate in training as necessary and attend all mandatory training sessions.
Instruct members of staff on new policies or new technology.
Departmental risk assessor undertaking assessments as and when required.
The Medical Secretary Department is looking for enthusiastic and self-motivated member of staff to ensure the smooth running of the office environment by providing comprehensive, efficient and high quality administrative and leadership services.
This will involve prioritising and organising the day-to-day workload distribution for the Support Medical Secretaries, monitoring of clinical dictations, supervise daily time sheets and ensure cross cover working where appropriate.
This demanding role will require excellent time management and interpersonal skills. The successful candidate must be able to prioritise their own workload and that of others and will require a flexible approach to their duties. They must be able to communicate effectively with staff at all levels within the organisation. The successful candidatemusthaveexcellent knowledge of the Support Medical Secretary role.
A full job description and person specification listing duties and responsibilities for this role is attached.
Previous applicants need not apply.
Main duties of the job
To ensure the smooth running of the Medical Secretary Department by providing comprehensive, efficient and high quality service. This will involve managing the Support Medical Secretaries within the Department ensuring that all available capacity is utilised to its maximum and that all clinical dictations are typed within the KPI deadline. It is essential that you should exercise initiative commensurate with the role and it is vital that confidentiality be maintained at all times.
Manage and organise the day to day activities of a team of Support Medical Secretaries to provide a first class service, ensuring that all work is accurately processed in accordance with relevant Trust policies ensuring all relevant HR policies are adhered to.
About Us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements
- Rated Outstanding by CQC Inspection August 2
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
15 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£26,530 to £29,114 a year Per Annum, Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
409-6965824-A
Job locations
Ormskirk District Hospital
Dicconson Way, Wigan Road
Ormskirk
L30 2AZ
Job Description
Job responsibilities
KEY DUTIES
Communication Promote effective lines of communication within the Trust at all levels, working with other service users including clinicians, Operational Service Managers, Directorate Managers and outside agencies including CCGs and GPs.
Promote effective lines of communication within the Directorate and externally, being aware of sensitive, confidential and contentious issues.
Support the Support Medical Secretary manager with complex or sensitive issues within the Directorate, often needing to gain the cooperation of varying levels of staff, eg, Consultant medical staff, to ensure service demands are met.
PLANNING AND ORGANISATION
Contribute to the development of administrative processes and systems and introducing new methods to improve services.
Analyse workflow, identifying performances issues, monitoring performance and develop strategies to resolve such issues or problems that adversely affect the departments, e.g., by process mapping/audit.
Participate in the structure and implementation of new interdepartmental policies and procedures relating to the medical secretarial processes.
Anticipate problems and forward plan, devising and implementing plans of action.
Support the service to achievement Key Performance Indicators (KPIs) for, eg, ensuring dictation and clinical correspondence is produced in a timely manner in line with CCG requirements.
Supports the management of the dictation contingency arrangement.
HUMAN RESOURCES
Support day to day supervision and management of the team:
Appraisals ensure Support Medical Secretary staff receive regular personal development reviews and compliant with mandatory training.
Ensure ESR is updated in a timely fashion.
Recruitment and selection support the Medical Secretary Manager with recruitment process.
Co-ordinate secretarial workloads on a daily basis, allocating and re-allocating tasks, situations or staff to meet service requirements.
Plan rotas to cover annual / sickness absence and the duties of admin support in their absence on a regular basis
Participate in training as necessary and attend all mandatory training sessions.
Instruct members of staff on new policies or new technology.
Departmental risk assessor undertaking assessments as and when required.
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